Terms And Conditions

By accessing and using the OLAH Haircare website, you agree to the following terms and conditions. Please read them carefully.

All content on this website, including text, images, branding, and product descriptions, is the property of OLAH Haircare and may not be copied, reproduced, or used without permission.

We reserve the right to update or modify these terms at any time without prior notice.

OLAH Haircare products are intended for external use only.

Our formulas are designed to support scalp and hair health through consistent use as part of a haircare routine. Individual results may vary depending on hair type, lifestyle, and consistency of use.

Our products are not medical treatments and are not intended to diagnose, treat, cure, or prevent any medical condition.

If irritation occurs, discontinue use immediately and consult a healthcare professional if needed.

All orders placed through the website are subject to availability and confirmation.

We reserve the right to cancel or refuse any order at our discretion, including orders suspected of fraud or misuse.

Prices are subject to change without notice.

Shipping timelines provided are estimates and may vary due to courier delays, customs processing, or external factors beyond our control.

OLAH Haircare is not responsible for delays once an order has been dispatched.

If you wish to cancel or refund an order without any issue or fault, requests must be made within 24 hours of placing the order.

Refund requests submitted after 24 hours of purchase will not be accepted once the order has been processed or dispatched.

Please note that payments made via third-party payment gateways (including Apple Pay and Ziina) may be subject to processing fees, which will be deducted from the refunded amount.

At OLAH Haircare, we carefully package every order. If you receive an item that is damaged, leaking, or broken, please contact us within 2 days of receiving your order.If you receive an item that is damaged, broken, or leaking, you may request either:

• A replacement, or
• A refund

All damage-related requests must be reported within 5 days of delivery. Requests received after this period will not be eligible for refund or replacement.To proceed, reach out to us via Email or Instagram Direct Message and provide us with the following:

• Order number
• Clear photos or videos of the damaged item

Each case will be reviewed before approval.

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

OLAH Haircare is not responsible for delays caused by third-party payment providers.

OLAH Haircare is not liable for any damages resulting from misuse of products or failure to follow usage instructions.
By purchasing from OLAH Haircare, you acknowledge and accept responsibility for proper product use.

These terms are governed by applicable laws and regulations in the United Arab Emirates.