Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation along with tracking details.
If you wish to cancel or refund an order without any issue or fault, requests must be made within 24 hours of placing the order.
Refund requests submitted after 24 hours of purchase will not be accepted once the order has been processed or dispatched.
Please note that payments made via third-party payment gateways (including Apple Pay and Ziina) may be subject to processing fees, which will be deducted from the refunded amount.
At OLAH Haircare, we carefully package every order. If you receive an item that is damaged, leaking, or broken, please contact us within 2 days of receiving your order.
If you receive an item that is damaged, broken, or leaking, you may request either:
All damage-related requests must be reported within 5 days of delivery. Requests received after this period will not be eligible for refund or replacement.
To proceed, reach out to us via Email or Instagram Direct Message and provide us with the following:
Each case will be reviewed before approval.
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
OLAH Haircare is not responsible for delays caused by third-party payment providers.